B66《現代項目經理單兵技能提升——情商訓練》

Training Course Outline

The IQ Training for the Advanced Project Manager

Directions:

Emotional intelligence (EI), also known as Emotional quotient (EQ), is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one's goal(s).

There are currently several models of EI, focuses on the individual's ability to process emotional information and use it to navigate the social environment.

We will know that people with high EI have greater mental health, job performance, and leadership skills although no causal relationships have been shown and such findings are likely to be attributable to general intelligence and specific personality traits rather than emotional intelligence as a construct.

For example, EI accounted for 67% of the abilities deemed necessary for superior performance in leaders, and mattered twice as much as technical expertise or IQ. The effect of EI on leadership and managerial performance is non-significant when ability and personality are controlled for, and that general intelligence correlates very closely with leadership. The EI and methods of developing it have become more widely coveted in the past decade. We began to provide evidence to help characterize the neural mechanisms of emotional intelligence.

Trainees:

Project manager team and related managers and leaders, such as GM, VGM, COO, finance director, supply chain director, procurement director, logistics director, manufacturing manager, procurement manager, project manager, logistics manager, other relevant managers and core staff to the project management.

Timing:

6 class hrs (6 Class hrs/day)

Training Course Detailed Content:

[Warm-up]

?Self-introduction

?David(達飝) training approach —Learning by Doing, Learning by cases.

?Unyielding Principle in manufacturing field.

?Along the way of traditional, lean, agile management,

 we are going into a new era……

?The Combination of theory and practice.

?The Language misunderstanding and mine field.

?Win in the ways of critical thinking

                          – Dive into deep water area of our business.

 Fish-bones diagram (cause and effect diagram) re-understanding

 Performance management (indicators) re-understanding

 SWOT re-understanding

 8D report re-understanding

 "Smiling curve" re-understanding

[Icebreaking]

?The different ways of thinking habits to project management

 between the East and West.

?The Iceberg theory is cash? or promissory note, or a bounced check?

?The most active "invisible killer" in our business – the documents

PART 1  Necessary & Essential management skills

1.1 The world top 500 internal training - The different ways of thinking  

   habits to project management between the East and West.

1.2 Awareness of a modern manager - what is the process?

1.3 Awareness of a modern manager - what is "Go Techniques"?

1.4 Bottleneck Operation – the process in the processes

1.5 The non-financial costs

1.6 Decision "Iron Triangle" - Pick-Any-Two

1.7 Concurrent Engineering

1.8 Contingency Management

PART 2  What is the EQ?

2.1 A glance to the history

2.2 Definitions

2.3 Ability model

  Measurement

  Other measurements

2.4 Mixed model

2.5 Trait model

2.6 General effects

PART 3  EQ Skills Training

3.1 People skills

3.2 personality styles

   cognitive, affective, physical and spiritual dimensions

3.3 people skills training

   Ability to effectively communicate, understand, and empathize.

   Ability to interact with others respectfully and develop productive working relationship to minimize conflict and maximize rapport.

   Ability to build sincerity and trust; moderate behaviors (less impulsive) and enhance agreeableness.

    Interactions with other phenomena, including bullying, Job performance, health, religiosity, Self-esteem and drug use

PART 4

EQ Perception and Interpretation in Depth

4.1 IQ Perception and Interpretation in Depth

  Emotional intelligence/literacy courses can lead to more control over pupils with them being more defined in their behavior.

  The assessment of emotional intelligence/literacy can lead to pupils being labeled as inadequate.

  Emotional intelligence courses can locate problems in the individual that are also a function of how society is organised.

  When courses are taught it is often assumed that pupils are emotionally ready to deal with what is on the curriculum, whereas they may not be.

  The whole agenda of teaching emotional development can lead to pupils being seen as deficit in emotional control and so can depress their potential to have faith in future goals.

  Emotional intelligence courses have moral and ethical aspects that are not made explicit.

4.2 Big Five personality traits

  Descriptions of the particular personality traits

  Openness to experience  Sample items

  Conscientiousness  Sample items

  Extraversion  Sample items

  Agreeableness  Sample items

  Neuroticism  Sample items

4.3 Biological and developmental factors

  Temperament vs. personality

  Heritability

  Non-humans

  Development during childhood and adolescence

  Extraversion/positive emotionality

  Development throughout adulthood

  Gender differences

  Birth-order differences

  Cultural differences